Assign tasks and responsibilities for deploying a new or upgraded telehealth technology.Develop an implementation schedule.Develop a post-deployment telehealth technology evaluation and maintenance strategy.Competency 3: Develop a strategy for managing technology use that enhances patient care and organizational effectiveness.Determine staff training requirements and strategies.Develop a strategy for collaborating with patients and other health care providers.Competency 5: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.Support assertions, arguments, propositions, and conclusions with relevant and credible evidence.Write clearly and concisely in a logically coherent and appropriate form and style.SCENARIO:
Work continues for the team at St. Anthony Medical Center in Minneapolis in charge of implementing a pilot telehealth program in rural Slayton, Minnesota. This program will allow students to interact with mental health counselors at St. Anthony Medical Center during the school day.
With key stakeholders on board, there are quite a few things for the team to consider.
Ana NguyenBehavioral Health Nurse Manager – St. Anthony Medical Center
Before we get started, I just want to share with the group how excited people in Murray County are about this program. There is so much enthusiasm and support. We even had an opportunity to speak with some of the students in their system and they were very interested in what we’re doing. They had some great ideas – not all of which can be implemented in the pilot, but which are worth exploring for future incarnations of this program. For now though, Tara and I are focusing on drawing up an implementation plan for the pilot.
Frederick MoraDirector of Quality Management – Vila Health Group
Good. I know we’ve talked about how the technology will integrate with our existing telehealth infrastructure. Be sure to address that thoroughly in the implementation plan. We need to be very clear about what changes, if any, will be required and what the plan is for making said changes.
I also find it very helpful when the implementation plan spells out the key implantation tasks and names the point person for each task. It makes it a lot easier to determine who to speak to when questions arise.
Christopher HewittVice President of Medical Support Services
Another consideration when you’re putting the implementation plan together is to address change management. What approach is being taken and how will it affect users. What training are we talking about? That will need to be a significant section of the plan, I think.
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